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Mount Sinai Health System (inclusive of all the Mount Sinai provider locations that share electronic medical records) pleased to offer you access to information in your electronic medical record via Web-based and Mobile versions of our electronic medical record called MyMountSinai®. MyMountSinai® does not reflect the complete contents of your Mount Sinai Health System medical record. Information on how to request copies of your medical record can be found at https://www.mountsinai.org/about/medical-records.

To use MyMountSinai®, you must accept these Terms and Conditions by clicking "I Accept" below.

Mount Sinai Health System reserves the right in its sole discretion to revoke your access to MyMountSinai® at any time for any reason. For your privacy, your active logged on session of MyMountSinai® will time out after 15 minutes of inactivity. You will need to log back in to regain access to the system. Mount Sinai Health System also reserves the right to discontinue providing MyMountSinai® access altogether.

Response to Your Electronic Communications - MyMountSinai® messaging is for sending non-urgent non-emergency messages to your provider’s practice. Please allow 2-3 business days for a response.

Note: Messages are not monitored after hours, or on weekends, or on holidays. For Urgent care or emergencies, please call 911 or go to the nearest Emergency Department or Urgent Care Facility.

MyMountSinai® messages are retained as part of the patient’s electronic medical record.

Links to Third Party Websites –Solely as a convenience to users, MyMountSinai® may offer links to related medical Web sites not managed by Mount Sinai Health System, including web sites for which you may have already registered as a user (or for which your physician has registered you as a user). If you use these links, you will leave MyMountSinai®. You agree that your use of third-party websites and resources, including without limitation your use of any content, information, data, advertising, products or other materials on or available through such websites and resources, is at your own risk and is subject to the terms and conditions of use applicable to such websites and resources. If you decide to visit any linked website, you do so at your own risk and it is your responsibility to take all protective measures to guard against viruses or other destructive elements. Any such Web site link(s) are for a patient's informational purposes only. Mount Sinai Health System does not endorse and has not verified the accuracy of the information in/on these Web sites, and a patient should not rely on any of the information found on the Web sites for purposes of treatment or diagnosis. We do not make any warranty or representation regarding, or endorse or otherwise sponsor, any linked websites or the information appearing thereon or any of the products or services described thereon. In addition, links do not imply that Mount Sinai Health System is legally authorized to use any trademark, trade name, logo or copyright symbol displayed in or accessible through the links, or that any linked website is authorized to use any trademark, trade name, logo or copyright symbol of Mount Sinai Health System.

Access Levels:

Adult Accessing Adult Accounts

An adult patient who is 18 or older and who wants to allow other adults to access their MyMountSinai® account can grant and revoke access at their own discretion through MyMountSinai®.

You are responsible for revoking any access which you have granted when you no longer want the person seeing your information.

Parents of Children Ages 0-11

Parents of a child in this age group will have full proxy access to their child’s information until the child’s 12th Birthday. Parents will receive a notification on MyMountSinai® just prior to the child’s 12th birthday to remind the parent that access will be expiring soon, and to inform the parent of what steps to take to gain limited access for a child who is 12-17.99 years old.

Parents of Children Ages 12-17

Parents of a child in this age group will have limited online access to the following:

View growth charts.
View bills for which the accessing parent is the guarantor.
Communicate with providers that have initiated a message with you.

Access will expire on the 18th birthday. Parents will receive a notification from MyMountSinai® just prior to the child’s birthday to remind the parent that access will expire soon, and to inform the parent of how to request access again.

If your child is 18 years old, they will need to grant you access on their own as described in the Adult Accessing Adult section above.

E-mail Privacy -Users of MyMountSinai® will be notified via e-mail or SMS when there is new medical information available to be viewed on MyMountSinai®. Any person with access to a patient's e-mail account will receive this notification. Although no private medical information will be sent via e-mail, the notification that new medical information is available by accessing MyMountSinai® may be information that a patient would not want others to know. Thus patients should take this into consideration when providing an e-mail address.

Please know that if you send us a message on MyMountSinai® it may be shared with the Mount Sinai Health System staff who assist physicians in providing medical care. Email addresses may also be used for communications not related to MyMountSinai® included communications about MSHS programs and fundraising

Security and Confidentiality -We afford the same degree of confidentiality to medical information stored on MyMountSinai® as is given to medical information stored by Mount Sinai Health System in any other medium. Mount Sinai Health System is committed to protecting the confidentiality of your medical information. We limit Mount Sinai employees' access and ability to enter or view information based upon their role in your care. Firewalls, passwords, encryption, and audit trails are further used to safeguard your information. We shall identify the records released and note the time and date of access each time a patient accesses MyMountSinai®. We have taken steps to secure against unauthorized access and use all information received from our online visitors. It is your responsibility to select a confidential password, to maintain that password in a secure manner, to not share the password, and to change the password if you believe it may have been compromised in any way.

Minimum Technical Requirements. You need access to the internet and access to a computer. You need access to a browser: Microsoft Edge (Chromium), Mozilla Firefox 13.x and above, Safari 5.x on Mac/Windows, or Google Chrome 20.x and above.

LIMITATION OF LIABILITY; DISCLAIMER OF WARRANTIES

MOUNT SINAI HEALTH SYSTEM PROVIDES MyMountSinai® "AS IS" WITH ALL FAULTS AND MAKES NO WARRANTIES OR GUARANTEES OF ANY KIND, AND EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES OF ANY KIND OR NATURE, WHETHER EXPRESSS, IMPLIED, OR STATUTORY REGARDING MyMountSinai®. INCLUDING BUT NOT LIMITED TO THE ACCURACY, COMPLETENESS, CORRECTNESS, TIMELINESS OR USEFULNESS OF ANY INFORMATION, PROGRAMS, PRODUCTS, SERVICES, OR OTHER MATERIAL PROVIDED THROUGH MyMountSinai®, OR OF RELIABILITY, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. MOUNT SINAI HEALTH SYSTEM MAKES NO REPRESENTATION, WARRANTY OR GUARANTEE THAT YOUR ACCESS TO MyMountSinai® WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS, AND SUCH WARRANTIES ARE EXPRESSLY DISCLAIMED.

YOU AGREE THAT IN NO EVENT WILL MOUNT SINAI HEALTH SYTEM OR ITS AFFILIATES, AND ITS AND THEIR TRUSTEES, OFFICERS, EMPLOYEES, CONTRACTORS, VOLUNTEERS, SPONSORS, AND AGENTS BE LIABLE TO YOU, ANYONE CLAIMING BY, THROUGH OR UNDER YOU, OR ANYONE ELSE FOR (i) ANY DECISION OR ACTION TAKEN, OR NOT TAEKN, IN RELIANCE UPON THE INFORMATION CONTAINED OR PROVIDED THROUGH MyMountSinai®; (ii) CLAIMS ARISING OUT OF OR RELATED TO MyMountSinai®; (iii) YOUR USE OF MyMountSinai®; (iv) USE OF DISCLOSURE OF YOUR PERSONAL OR MEDICAL INFORMATION THROUGH USE OF MyMountSinai®; OR (v) FOR ANY INCIDENTAL, INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, POSSIBLE HEALTH SIDE EFFECTS, LOSS OF REVENUES, PROFITS OR SAVINGS AS A RESULT OF MyMountSinai®, EVEN IF MOUNT SINAI HEALTH SYSTEM KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES, CLAIMS, DEMANDS, OR ACTIONS. The foregoing provisions shall be as broad and inclusive as is permitted by the state in which you live.

These Terms and Conditions, and your use of and access to MyMountSinai®, are governed by the laws of the State of New York, without regard to its conflict of laws rules. Jurisdiction and venue for any cause of action arising hereunder shall be New York County, New York.

These Terms and Conditions may be amended by Mount Sinai Health System at any time without notice. Your next use of MyMountSinai® without objection shall be deemed to be accepted of the new Terms and Conditions.

By clicking I ACCEPT, I am agreeing to the foregoing Terms and Conditions governing my use of MyMountSinai®

Last updated and effective as of January 1st, 2024

To use MyChart, you must accept these Terms and Conditions by clicking "I Accept" below.

Mount Sinai Health System reserves the right in its sole discretion to revoke your access to MyChart at any time for any reason. For your privacy, your active logged on session of MyChart will time out after 15 minutes of inactivity. You will need to log back in to regain access to the system. Mount Sinai Health System also reserves the right to discontinue providing MyChart access altogether.

Response to Your Electronic Communications - MyChart messaging is for sending non-urgent non-emergency messages to your provider’s practice. Please allow 2-3 business days for a response.

Note: Messages are not monitored after hours, or on weekends, or on holidays. For Urgent care or emergencies, please call 911 or go to the nearest Emergency Department or Urgent Care Facility.

MyChart messages are retained as part of the patient’s electronic medical record.

Links to Third Party Websites –Solely as a convenience to users, MyChart may offer links to related medical Web sites not managed by Mount Sinai Health System, including web sites for which you may have already registered as a user (or for which your physician has registered you as a user). If you use these links, you will leave MyChart. You agree that your use of third-party websites and resources, including without limitation your use of any content, information, data, advertising, products or other materials on or available through such websites and resources, is at your own risk and is subject to the terms and conditions of use applicable to such websites and resources. If you decide to visit any linked website, you do so at your own risk and it is your responsibility to take all protective measures to guard against viruses or other destructive elements. Any such Web site link(s) are for a patient's informational purposes only. Mount Sinai Health System does not endorse and has not verified the accuracy of the information in/on these Web sites, and a patient should not rely on any of the information found on the Web sites for purposes of treatment or diagnosis. We do not make any warranty or representation regarding, or endorse or otherwise sponsor, any linked websites or the information appearing thereon or any of the products or services described thereon. In addition, links do not imply that Mount Sinai Health System is legally authorized to use any trademark, trade name, logo or copyright symbol displayed in or accessible through the links, or that any linked website is authorized to use any trademark, trade name, logo or copyright symbol of Mount Sinai Health System.

Access Levels: Adult Accessing Adult Accounts

An adult patient who is 18 or older and who wants to allow other adults to access their MyChart account can grant and revoke access at their own discretion through MyChart.

You are responsible for revoking any access which you have granted when you no longer want the person seeing your information.

Parents of Children Ages 0-11

Parents of a child in this age group will have full proxy access to their child’s information until the child’s 12th Birthday. Parents will receive a notification on MyChart just prior to the child’s 12th birthday to remind the parent that access will be expiring soon, and to inform the parent of what steps to take to gain limited access for a child who is 12-17.99 years old.

Parents of Children Ages 12-17

Parents of a child in this age group will have limited online access to the following:

View growth charts.
View bills for which the accessing parent is the guarantor.
Communicate with providers that have initiated a message with you.

Access will expire on the 18th birthday. Parents will receive a notification from MyChart just prior to the child’s birthday to remind the parent that access will expire soon, and to inform the parent of how to request access again.

If your child is 18 years old, they will need to grant you access on their own as described in the Adult Accessing Adult section above.

E-mail Privacy -Users of MyChart will be notified via e-mail or SMS when there is new medical information available to be viewed on MyChart. Any person with access to a patient's e-mail account will receive this notification. Although no private medical information will be sent via e-mail, the notification that new medical information is available by accessing MyChart may be information that a patient would not want others to know. Thus patients should take this into consideration when providing an e-mail address.

Please know that if you send us a message on MyChart it may be shared with the Mount Sinai Health System staff who assist physicians in providing medical care. Email addresses may also be used for communications not related to MyChart included communications about MSHS programs and fundraising.

Security and Confidentiality -We afford the same degree of confidentiality to medical information stored onMyChart as is given to medical information stored by Mount Sinai Health System in any other medium. Mount Sinai Health System is committed to protecting the confidentiality of your medical information. We limit Mount Sinai employees' access and ability to enter or view information based upon their role in your care. Firewalls, passwords, encryption, and audit trails are further used to safeguard your information. We shall identify the records released and note the time and date of access each time a patient accesses MyChart. We have taken steps to secure against unauthorized access and use all information received from our online visitors. It is your responsibility to select a confidential password, to maintain that password in a secure manner, to not share the password, and to change the password if you believe it may have been compromised in any way.

Minimum Technical Requirements. You need access to the internet and access to a computer. You need access to a browser: Microsoft Edge (Chromium), Mozilla Firefox 13.x and above, Safari 5.x on Mac/Windows, or Google Chrome 20.x and above.

LIMITATION OF LIABILITY; DISCLAIMER OF WARRANTIES

MOUNT SINAI HEALTH SYSTEM PROVIDES MyChart "AS IS" WITH ALL FAULTS AND MAKES NO WARRANTIES OR GUARANTEES OF ANY KIND, AND EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES OF ANY KIND OR NATURE, WHETHER EXPRESSS, IMPLIED, OR STATUTORY REGARDING MyChart. INCLUDING BUT NOT LIMITED TO THE ACCURACY, COMPLETENESS, CORRECTNESS, TIMELINESS OR USEFULNESS OF ANY INFORMATION, PROGRAMS, PRODUCTS, SERVICES, OR OTHER MATERIAL PROVIDED THROUGH MyChart, OR OF RELIABILITY, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. MOUNT SINAI HEALTH SYSTEM MAKES NO REPRESENTATION, WARRANTY OR GUARANTEE THAT YOUR ACCESS TO MyChart WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS, AND SUCH WARRANTIES ARE EXPRESSLY DISCLAIMED.

YOU AGREE THAT IN NO EVENT WILL MOUNT SINAI HEALTH SYTEM OR ITS AFFILIATES, AND ITS AND THEIR TRUSTEES, OFFICERS, EMPLOYEES, CONTRACTORS, VOLUNTEERS, SPONSORS, AND AGENTS BE LIABLE TO YOU, ANYONE CLAIMING BY, THROUGH OR UNDER YOU, OR ANYONE ELSE FOR (i) ANY DECISION OR ACTION TAKEN, OR NOT TAEKN, IN RELIANCE UPON THE INFORMATION CONTAINED OR PROVIDED THROUGH MyChart; (ii) CLAIMS ARISING OUT OF OR RELATED TO MyChart; (iii) YOUR USE OF MyChart; (iv) USE OF DISCLOSURE OF YOUR PERSONAL OR MEDICAL INFORMATION THROUGH USE OF MyChart; OR (v) FOR ANY INCIDENTAL, INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, POSSIBLE HEALTH SIDE EFFECTS, LOSS OF REVENUES, PROFITS OR SAVINGS AS A RESULT OF MyChart, EVEN IF MOUNT SINAI HEALTH SYSTEM KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES, CLAIMS, DEMANDS, OR ACTIONS. The foregoing provisions shall be as broad and inclusive as is permitted by the state in which you live.

These Terms and Conditions, and your use of and access to MyChart, are governed by the laws of the State of New York, without regard to its conflict of laws rules. Jurisdiction and venue for any cause of action arising hereunder shall be New York County, New York.

These Terms and Conditions may be amended by Mount Sinai Health System at any time without notice. Your next use of MyChart without objection shall be deemed to be accepted of the new Terms and Conditions.

By clicking I ACCEPT, I am agreeing to the foregoing Terms and Conditions governing my use of MyChart